Shipping & Returns
Each item sold through Kempii is sent to you directly from an independent British business (and they do a little happy dance when they receive your order ; ) ).
The shipping charge is displayed on every product page under the “SHIPPING DETAILS” heading. For most products the standard UK shipping charge is £3.00 (delivery within 3-5 days).
The shipping charge applies once per small business (whether you order 1 or multiple products from that small business). Many of our small businesses offer free delivery terms and this is made clear in the SHIPPING DETAILS section.
Orders are processed and dispatched within 1 – 2 working days. If you are ordering from multiple small businesses please expect to receive the delivery packages separately.
Because we care about the planet, all our packaging is 100% plastic free (even the tape) and planet friendly, being compostable or recyclable.
We currently ship in the UK only. If you are outside the UK, please email us and we’ll see if we can help.
We are sure you will be happy with your order, but if you are not satisfied with your purchase we are able to process a refund for the items as long as we are notified within 14 days of you receiving the goods.
To request a refund or exchange please email firstname.lastname@example.org with your order number, the name of the items you would like to return and the reason for the refund/exchange.
We will provide you the returns address to send the item directly back to the small business. They will then inspect the returns and we will inform you of whether the return/exchange has been approved.
If the refund is due to shipping error or damaged goods the brand covers the cost of returning the item. In all other cases you are responsible for the cost of sending the item back to the brand.
Once a refund has been approved, you will receive your refund within 7 days of the item being received by the brand. For an exchange, you will receive the item in the normal delivery time.
If you have any problems with your order please don’t hesitate to contact us.